PRIVACY POLICY

Last updated: May 26, 2026

Printsy Pty Ltd (ABN 11 693 446 534) operates this website and store, including all related information, content, memberships, digital products, features, tools, and services (the “Services”).

Printsy is powered by Shopify, which enables us to securely provide our ecommerce platform and related services.

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you access or use our Services, create an account, place an order, subscribe to memberships, access the Model Vault, communicate with us, or otherwise interact with Printsy.

Printsy is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with the Services, we may collect the following categories of personal information:

• 
  Name
  
• 
  Billing and shipping address
  
• 
  Email address
  
• 
  Phone number
  
• 
  Account login details
  
• 
  Passwords and authentication information
  
• 
  Wishlist and saved preferences
  
• 
  Transaction and order history
  
• 
  Membership and subscription information
  
• 
  Payment confirmations and payment-related details
  
• 
  Device, browser, and IP address information
  
• 
  Usage and interaction data
  
• 
  Customer support communications
  
• 
  Reviews, uploaded images, comments, and other submitted content
  
• 
  Social login information from providers such as Google or Discord
  
• 
  Marketing preferences and communication preferences
  

Personal information does not include anonymized or de-identified data that cannot reasonably identify an individual.

How We Collect Information

We may collect information:

• 
  directly from you
  
• 
  automatically through your use of the Services
  
• 
  through cookies and tracking technologies
  
• 
  from Shopify and integrated service providers
  
• 
  through analytics and advertising partners
  
• 
  through social login providers
  
• 
  through memberships, subscriptions, or creator features
  

Cookies & Tracking Technologies

Printsy uses cookies, analytics technologies, pixels, and similar tracking tools to improve website performance, personalize experiences, understand customer behavior, support security systems, and improve marketing effectiveness.

These technologies may collect information including:

• 
  browser and device type
  
• 
  pages visited
  
• 
  time spent on the website
  
• 
  cart and checkout activity
  
• 
  referral sources
  
• 
  interactions with advertisements
  
• 
  approximate location data
  
• 
  IP address information
  

We may use platforms including:

• 
  Shopify
  
• 
  Google Analytics
  
• 
  Meta Pixel
  
• 
  TikTok Pixel
  
• 
  Klaviyo
  
• 
  advertising and analytics providers
  

These tools help us improve the Services and provide more relevant advertising experiences.

You can control certain cookies through your browser settings. Some parts of the Services may not function correctly if cookies are disabled.

How We Use Personal Information

We may use personal information to:

• 
  process orders and payments
  
• 
  provide customer support
  
• 
  manage memberships and subscriptions
  
• 
  operate the Model Vault and creator systems
  
• 
  provide digital downloads and commercial licenses
  
• 
  personalize shopping experiences
  
• 
  improve products and website performance
  
• 
  detect fraud or abuse
  
• 
  maintain account security
  
• 
  send transactional notifications
  
• 
  provide marketing communications
  
• 
  comply with legal obligations
  
• 
  enforce our policies and terms
  

Marketing Communications

We may send marketing communications relating to products, launches, memberships, promotions, updates, or creator content through:

• 
  email
  
• 
  SMS
  
• 
  social media advertising
  
• 
  remarketing campaigns
  
• 
  push notifications
  

Marketing communications are sent in accordance with applicable laws, including the Australian Spam Act 2003.

You may unsubscribe or opt out of marketing communications at any time.

Memberships, Digital Content & Licensing

Printsy may offer memberships, subscriptions, digital downloads, creator systems, commercial-use licenses, and access to exclusive Model Vault content.

Certain memberships or subscriptions may automatically renew unless cancelled before renewal.

Access to digital content, commercial-use rights, or creator features may depend on the active membership tier or license associated with the content.

Unauthorized redistribution, resale, scraping, automated downloading, account sharing, copying, or misuse of STL files, digital assets, memberships, or creator content is strictly prohibited and may result in account suspension, termination, legal action, or other enforcement measures.

User Content & Community Features

Users may be able to upload images, submit reviews, create profiles, share content, upload models, or participate in community features.

Any content submitted to public areas of the Services may be visible to other users.

By submitting content to the Services, you grant Printsy a non-exclusive, worldwide, royalty-free license to host, display, reproduce, store, and use that content for operating, improving, promoting, and protecting the Services.

Users remain responsible for ensuring they have the rights necessary to upload or share submitted content.

Printsy reserves the right to moderate, restrict, or remove content that violates our policies, infringes intellectual property rights, or may harm the Services or other users.

How We Share Information

We may share information with trusted service providers and infrastructure partners that help operate the Services, including:

• 
  Shopify
  
• 
  Airwallex
  
• 
  payment processors
  
• 
  shipping and fulfillment providers
  
• 
  Australia Post
  
• 
  17TRACK
  
• 
  analytics providers
  
• 
  advertising platforms
  
• 
  cloud infrastructure providers
  
• 
  customer support systems
  

We may also share information:

• 
  where required by law
  
• 
  to protect our rights or users
  
• 
  during fraud investigations
  
• 
  during business restructuring or transactions
  
• 
  where users request or authorize disclosure
  

We do not sell personal information in the traditional sense.

International Data Transfers

Some service providers used by Printsy may process or store information outside Australia, including in the United States and Canada.

Where information is transferred internationally, Printsy takes reasonable steps to ensure it is handled securely and in accordance with applicable privacy laws.

Security of Your Information

Printsy uses commercially reasonable administrative, technical, and physical safeguards designed to help protect personal information.

Security measures may include:

• 
  encrypted payment processing
  
• 
  SSL-secured connections
  
• 
  restricted internal access
  
• 
  fraud monitoring systems
  
• 
  secure infrastructure providers
  

While we take reasonable steps to protect your information, no method of electronic transmission or online storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for operational, legal, tax, accounting, fraud prevention, warranty, security, or compliance purposes.

This may include retaining:

• 
  transaction records
  
• 
  support communications
  
• 
  membership information
  
• 
  account history
  
• 
  licensing records
  
• 
  fraud prevention information
  

Children’s Privacy

The Services are intended for individuals aged 16 years or older.

Printsy does not knowingly collect personal information directly from children under 16 years of age.

Where purchases are made for minors, they must be completed by a parent or legal guardian.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete that information.

Your Rights

Depending on applicable laws, you may have rights to:

• 
  access personal information
  
• 
  request correction of inaccurate information
  
• 
  request deletion of personal information
  
• 
  opt out of marketing communications
  
• 
  withdraw consent where applicable
  
• 
  request information regarding how personal information is processed
  

We may need to verify identity before processing certain requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes.

Updated versions will be posted on this page with a revised “Last updated” date.

Contact Us

Printsy Pty Ltd

ABN 11 693 446 534

support@printsy3d.com.au

35 Sunblest Cres

Mount Druitt NSW 2770

Australia

TERMS OF SERVICE

Last updated: May 26, 2026

Welcome to Printsy.

These Terms of Service (“Terms”) govern your access to and use of the Printsy website, store, memberships, Model Vault, digital downloads, products, content, creator systems, and related services (collectively, the “Services”).

The terms “Printsy”, “we”, “us”, and “our” refer to Printsy Pty Ltd (ABN 11 693 446 534).

By accessing or using the Services, creating an account, purchasing products, downloading digital assets, subscribing to memberships, or interacting with Printsy in any way, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not access or use the Services.

1. Eligibility & Accounts

You must be at least 16 years old to use the Services.

If you are under 18 years old, purchases and account usage must be supervised or approved by a parent or legal guardian.

You agree to provide accurate, current, and complete information when creating an account or placing an order.

You are responsible for:

• 
  maintaining the confidentiality of your account credentials
  
• 
  restricting access to your account
  
• 
  all activities occurring under your account
  

Accounts are licensed for individual use only and may not be:

• 
  shared
  
• 
  transferred
  
• 
  sold
  
• 
  sublicensed
  
• 
  distributed to groups or communities
  

Printsy reserves the right to suspend or terminate accounts suspected of unauthorized sharing, abuse, fraud, scraping, piracy, or violations of these Terms.

2. Products & Services

Printsy offers physical products, digital products, memberships, creator systems, and related services.

We make reasonable efforts to accurately display product colors, renders, specifications, previews, and descriptions. However:

• 
  colors may vary between screens and devices
  
• 
  renders may differ slightly from physical products
  
• 
  print results may vary depending on hardware, slicers, printer calibration, environmental conditions, and user settings
  

Digital files, STL models, and downloadable assets may not be compatible with every printer, slicer, AMS system, material profile, or workflow.

Users are responsible for:

• 
  verifying printer compatibility
  
• 
  testing settings
  
• 
  ensuring safe and appropriate usage
  

Printsy reserves the right to:

• 
  modify products or services
  
• 
  discontinue products or memberships
  
• 
  remove files or content
  
• 
  limit quantities
  
• 
  change pricing
  
• 
  update platform functionality
  
  at any time without notice.
  

3. Orders & Payments

Placing an order constitutes an offer to purchase.

Printsy reserves the right to:

• 
  accept or reject orders
  
• 
  cancel orders
  
• 
  limit quantities
  
• 
  refuse service
  
• 
  request additional verification
  
  at our discretion.
  

Orders may be cancelled due to:

• 
  suspected fraud
  
• 
  pricing errors
  
• 
  payment issues
  
• 
  stock inaccuracies
  
• 
  abuse of promotions
  
• 
  suspicious activity
  

You agree to provide accurate and complete billing, payment, and shipping information.

By submitting payment information, you represent that:

• 
  you are authorized to use the payment method
  
• 
  the information provided is accurate
  
• 
  charges incurred will be honored
  

4. Pricing

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Prices may change at any time without notice.

Shipping fees, taxes, import charges, currency conversion fees, or third-party charges may apply separately.

Promotions, discounts, launch offers, memberships, and bundles may be subject to separate terms.

5. Shipping & Delivery

Delivery estimates are provided as general guidance only and are not guaranteed.

Printsy is not responsible for delays caused by:

• 
  shipping carriers
  
• 
  customs processing
  
• 
  weather events
  
• 
  infrastructure failures
  
• 
  strikes
  
• 
  events outside our reasonable control
  

Risk of loss or damage passes to the customer upon confirmed delivery unless otherwise required under Australian Consumer Law.

6. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies you may have under the Australian Consumer Law (“ACL”) or other applicable laws that cannot lawfully be excluded.

Where permitted by law, our liability is limited to:

• 
  replacement of goods
  
• 
  repair of goods
  
• 
  resupply of services
  
• 
  refund or store credit
  
  at Printsy’s discretion where appropriate.
  

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.

7. Memberships & Subscriptions

Printsy may offer memberships, VIP subscriptions, creator access programs, digital services, and recurring subscription features.

Memberships may:

• 
  automatically renew
  
• 
  rebill periodically
  
• 
  include recurring charges
  

By purchasing a subscription, you authorize recurring billing until cancellation.

You may cancel future renewals at any time through your account settings or by contacting us.

Unless required under Australian Consumer Law:

• 
  subscription fees are non-refundable once billed
  
• 
  partially used membership periods are not refunded
  
• 
  expired or cancelled memberships do not entitle users to reimbursement
  

If payment fails:

• 
  retry attempts may occur
  
• 
  account benefits may be suspended
  
• 
  memberships may downgrade automatically
  
• 
  commercial rights associated with memberships may terminate
  

Printsy reserves the right to:

• 
  modify membership benefits
  
• 
  adjust pricing
  
• 
  discontinue membership programs
  
• 
  remove features or rewards
  
  at any time.
  

8. Model Vault & Digital Assets

The Printsy Model Vault may include:

• 
  STL files
  
• 
  digital downloads
  
• 
  creator assets
  
• 
  premium models
  
• 
  commercial-use licenses
  
• 
  membership-exclusive content
  

All digital products are licensed, not sold.

Unless otherwise stated:

• 
  free models are licensed for personal use only
  
• 
  VIP models may include commercial-use rights while an active eligible VIP membership remains in good standing
  

Commercial-use rights permit the sale of physical printed objects only.

Commercial-use rights do NOT permit:

• 
  redistribution of files
  
• 
  reselling digital assets
  
• 
  sharing source files
  
• 
  uploading files elsewhere
  
• 
  marketplace redistribution
  
• 
  sublicensing
  
• 
  resale of digital content
  
• 
  torrenting
  
• 
  mass archiving
  
• 
  AI training usage
  
• 
  dataset generation
  
• 
  automated extraction
  

If unsure whether commercial rights apply to a model, users should contact Printsy before using the file commercially.

Commercial rights immediately terminate if:

• 
  the membership expires
  
• 
  payment fails
  
• 
  the account is suspended
  
• 
  the Terms are violated
  

Users may retain previously downloaded files for personal use after cancellation unless otherwise prohibited.

Digital downloads are generally non-refundable except where required under Australian Consumer Law or where files are corrupted or unusable as determined by Printsy.

Printsy reserves the right to:

• 
  remove files
  
• 
  modify licensing terms
  
• 
  revoke access
  
• 
  suspend downloads
  
• 
  investigate suspicious activity
  
• 
  limit excessive downloading
  
• 
  implement anti-abuse protections
  

9. Intellectual Property

All content, branding, graphics, models, files, renders, product images, videos, text, logos, software, interfaces, and platform systems are owned by Printsy or its licensors and are protected under Australian and international intellectual property laws.

No content may be:

• 
  copied
  
• 
  reproduced
  
• 
  redistributed
  
• 
  scraped
  
• 
  automated
  
• 
  archived
  
• 
  reverse engineered
  
• 
  commercially exploited
  
  without prior written permission.
  

Unauthorized use may result in:

• 
  account termination
  
• 
  revoked licenses
  
• 
  legal enforcement
  
• 
  financial claims
  
• 
  access restrictions
  

10. Prohibited Conduct

You may not:

• 
  violate laws or regulations
  
• 
  infringe intellectual property rights
  
• 
  scrape or harvest data
  
• 
  bypass security systems
  
• 
  use bots or automation tools
  
• 
  share memberships or downloads
  
• 
  impersonate others
  
• 
  upload malicious software
  
• 
  distribute pirated content
  
• 
  interfere with platform operations
  
• 
  use the Services for AI training datasets
  
• 
  upload illegal, offensive, or NSFW content
  
• 
  engage in fraudulent or abusive behavior
  

Printsy may investigate and take enforcement action against suspected violations.

11. Creator Content & User Submissions

Users may submit:

• 
  reviews
  
• 
  uploaded images
  
• 
  comments
  
• 
  creator content
  
• 
  public profile content
  
• 
  digital models
  

Users retain ownership of their submitted content.

By uploading or submitting content, you grant Printsy a worldwide, non-exclusive, royalty-free license to:

• 
  host
  
• 
  store
  
• 
  display
  
• 
  reproduce
  
• 
  market
  
• 
  feature
  
• 
  promote
  
• 
  distribute
  
  that content in connection with operating and promoting the Services.
  

Printsy reserves the right to:

• 
  moderate content
  
• 
  remove content
  
• 
  suspend creator access
  
• 
  investigate infringement claims
  
• 
  restrict uploads
  

Users are solely responsible for ensuring submitted content does not infringe third-party rights.

12. Third-Party Services

The Services may integrate with or rely on third-party providers including:

• 
  Shopify
  
• 
  Airwallex
  
• 
  Google
  
• 
  Meta
  
• 
  TikTok
  
• 
  Discord
  
• 
  analytics providers
  
• 
  payment providers
  
• 
  shipping providers
  

Printsy is not responsible for third-party systems, services, outages, policies, or functionality.

13. Service Availability

Printsy does not guarantee uninterrupted or error-free access to the Services.

Temporary interruptions may occur due to:

• 
  maintenance
  
• 
  updates
  
• 
  infrastructure failures
  
• 
  security incidents
  
• 
  provider outages
  
• 
  technical issues
  

Features, memberships, creator systems, or digital content may be modified or discontinued at any time.

14. Limitation of Liability

To the maximum extent permitted by law, Printsy shall not be liable for:

• 
  indirect damages
  
• 
  lost profits
  
• 
  loss of data
  
• 
  interrupted business
  
• 
  printer damage caused by misuse
  
• 
  failed prints due to user settings
  
• 
  compatibility issues
  
• 
  downtime
  
• 
  corrupted third-party systems
  
• 
  loss resulting from unauthorized account access
  

Nothing in these Terms limits rights that cannot lawfully be excluded under Australian Consumer Law.

15. Indemnity

You agree to indemnify and hold harmless Printsy and its affiliates, directors, employees, licensors, contractors, and service providers against claims, damages, losses, liabilities, and expenses arising from:

• 
  your misuse of the Services
  
• 
  infringement of intellectual property rights
  
• 
  uploaded content
  
• 
  breaches of these Terms
  
• 
  unlawful conduct
  

16. Suspension & Termination

Printsy may suspend, restrict, or terminate access to the Services at any time for:

• 
  breaches of these Terms
  
• 
  piracy
  
• 
  abuse
  
• 
  suspicious activity
  
• 
  chargebacks
  
• 
  scraping
  
• 
  unauthorized commercial activity
  
• 
  security concerns
  

Termination may include:

• 
  revocation of licenses
  
• 
  removal of downloads
  
• 
  cancellation of memberships
  
• 
  account bans
  
• 
  legal enforcement
  

17. Disputes

Before commencing formal legal proceedings, both parties agree to attempt to resolve disputes through good-faith communication where reasonably practical.

These Terms are governed by the laws of New South Wales, Australia.

Any disputes arising from these Terms or the Services will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

18. Changes to These Terms

Printsy may update these Terms from time to time.

Updated versions will be posted on this page with a revised “Last updated” date.

Continued use of the Services after updates constitutes acceptance of the revised Terms.

19. Contact Information

Printsy Pty Ltd

ABN 11 693 446 534

support@printsy3d.com.au

35 Sunblest Cres

Mount Druitt NSW 2770

Australia